Support

Write to support@furkeep.app. We usually answer within two working days.

Common questions

Where is my data?

On your phone only. Export a backup from Settings if you want a copy elsewhere.

How do I share with my partner?

Settings → Export backup. Choose a passphrase, send the file (AirDrop, Nearby Share, mail). On the other phone, open the file with Furkeep and enter the passphrase. Repeat whenever you want to sync; the newest change per item wins.

I changed phone. How do I move my pets?

Same as sharing: export on the old phone, import on the new one.

How do I cancel Pro?

iPhone: Settings → your name → Subscriptions. Android: Play Store → profile → Payments & subscriptions. Cancelling keeps Pro until the period ends.

Restore a purchase

Open the paywall (Settings → Upgrade) and tap "Restore purchases". Lifetime purchases and active subscriptions are restored from your store account.

Reminders don't show

Check that notifications are allowed for Furkeep in your phone's settings, and that the daily reminder hour in Furkeep's settings is what you expect. Reminders are scheduled on the device, so the app needs to have been opened at least once after installing.

Are the vaccine intervals correct for my pet?

They are common defaults. Your vet's schedule takes precedence; you can set the next due date manually on each entry.